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Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: 4PX、YunExpress、Wanb Express、UBI

Orders are processed when the payment is accepted.

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SHIPPING & HANDLING

With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

Please note:

1. The above time frame is only applied for orders to the above countries with standard shipping methods.
2. Delivery to military regions are currently limited. We are very sorry for the inconvenience.
3. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
4. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

SHIPPING FEE

1. Free Shipping for orders over $50 worldwide
2. Processing time: 3-7 Days

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering kyayu and if you have any questions, please don't hesitate to contact us via: service@kyayu.com

Thank you for shopping with us. We hope you're happy with your purchase. However, if for any reason you are not happy with your item, you may return it to us. Please review the policy below for more details.

RETURNS
To be eligible for a refund, items must be returned within 14 calendar days of purchase. Items must be in the same condition as received and free from any damage. (If an item is damaged during shipping, we may charge a 30%–70% fee depending on the severity of the damage.) Refunds are issued for the full purchase price, including shipping costs.

RETURN PROCESS
To initiate a return, please contact our customer support to obtain the Return Address. Once you receive the return instructions, please securely package the item in its original packaging and include your proof of purchase.
In some cases, return shipping may be free of charge. If the return is not due to an error by kyayu.com, the return shipping cost will be deducted from your refund.

REFUNDS
Once we receive and inspect your returned item, we will process your refund or exchange. Please allow at least 14 days for processing starting from the date we receive your item. Depending on your credit card provider, it may take 1–2 billing cycles for the refund to appear on your statement. You will be notified by email once your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:
Perishable goods
Underwear
Gift cards
Custom products
Digital products

For defective or damaged items, please contact us using the information below to arrange a refund or replacement.

CUSTOMER SUPPORT
If you have any questions about our return policy, please contact our support center.
Orders can be canceled if the cancellation request is made before shipment and within the allowed cancellation period stated on the website.
There is no fixed time limit for cancellation as long as the order has not been shipped.
Once an order is placed, we typically process it within 2–3 days.

1. If the item arrives defective or damaged, we will cover the return shipping cost.
2. If you choose expedited shipping (for example, by voluntarily selecting a more expensive delivery method), the shipping fee is non-refundable.
3. To request a refund, please contact us. We will provide detailed instructions. Refunds will be processed within 3 business days after we receive and verify the returned item.
4. We will provide full return instructions upon request.
5. For refund processing, please reply via email with photos/videos of the package. Once approved, refunds will be issued within 3 business days.
6. If the item arrives damaged, we take full responsibility and offer free repair, replacement, or refund, including return shipping costs for defective items.
7. The return period is up to 30 days. For quality-related returns, we cover return shipping costs. For personal reasons, the customer is responsible for return shipping.
8. The following is our return address:
Country: China
Province: Guangdong Province
City: Dongguan City
Detailed Address: Xiaobaiju, 4th Floor, Building B, Kesuijingu Express Supply Chain, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact: Du Zuojun (Qyq)
Postal Code: 523648
Phone: +86 133 6066 3005

Shipping Costs: For non-quality-related returns, shipping costs are borne by the customer.
Refund Method: Refunds will be issued to your Klarna account via the original payment method.
Processing time: Approximately 7–14 business days in total (including processing time from both our team and Klarna).

Note: After the refund is issued, there may be a delay before it appears on your Klarna statement. This is normal and no action is required on your part.

Estimated Return Shipping Costs
Typical range: $15 – $60+
Costs vary depending on carrier, package size/weight, and shipping speed.

Key Notes:
Large or heavy parcels will cost more.
This estimate is for reference only. Final shipping costs are determined by the carrier.